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We're here to help

Caregiving is hard enough without struggling to get support. Reach out anytime, and we'll do everything we can to make your experience easier.

Email Support

support@seniorsupportresources.com

Primary support channel

Response Time

Within 24 hours on business days

We read every message personally

Urgent Care Questions

For medical emergencies, always call 911 or your parent's doctor directly.

Common Questions

How do I set up my Care Circle?+

Create your account, answer three quick questions (who you are, your loved one's first name and zip, and what brought you here), and your dashboard is ready. You can invite family and fill in more detail anytime. Getting started takes about a minute.

How do I invite family members?+

Go to Settings > Members and enter their email address. They'll receive an invitation link to join your Care Circle with the role you assign (family, professional caregiver, or friend).

Is my parent's information secure?+

Yes. All data is encrypted in transit and at rest. We use row-level security so each Care Circle can only access its own data. No one outside your circle can see your parent's information. Read more in our privacy policy.

View our Privacy Policy
How do SMS check-ins work?+

Your parent receives a simple daily text asking how they're doing. They reply with a number (1-5). If they don't reply within your chosen window, you and your Care Circle get an alert. No app or smartphone needed.

Configure check-ins
Can I use this for multiple parents?+

Yes. The Family plan supports up to 3 care recipients, each with their own Care Circle. You can switch between circles from the dashboard.

How do I cancel my account?+

Go to Settings > Account and select "Cancel Subscription." You can also email support@seniorsupportresources.com and we'll handle it for you. Your data can be exported before cancellation.

What if my parent doesn't have a smartphone?+

SMS check-ins work with any phone that can send and receive text messages, including basic flip phones. No app download or internet connection is needed on their end.

Emergency Resources

If you or your loved one is in immediate danger, please contact emergency services. These hotlines are staffed 24/7 and are always free.

Emergency Services911
National Suicide Prevention Lifeline988
Elder Abuse Hotline1-800-677-1116
Caregiver Crisis Line1-855-227-3640

Still have questions?

We're caregivers too. We understand what you're going through, and we're here to help.

Email Our Team