Terms of Service

1. Acceptance of Terms

By accessing or using the Senior Support Resources platform (the "Service"), available at seniorsupportresources.com and related domains, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Frankventure LLC, a Texas limited liability company ("Frankventure," "we," "us," or "our"), the owner and operator of Senior Support Resources.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of another person (such as a care recipient, parent, or family member), you represent and warrant that you have the legal authority to act on that person's behalf, whether through power of attorney, legal guardianship, conservatorship, healthcare proxy, or the informed consent of the individual.

2. Description of Service

Senior Support Resources is a care coordination and information platform designed for families managing the care of senior loved ones, and for seniors self-managing their own affairs. The Service provides tools for organizing care-related information, coordinating among family members, discovering local resources, tracking medications and appointments, and accessing personalized informational guidance.

All guidance, content, and information provided through the Service, including content generated by intelligent technology, is informational and observational in nature. It is not prescriptive, directive, or a substitute for the judgment of qualified professionals. Automatically generated content is produced by third-party language models and is not reviewed, verified, or approved by healthcare professionals, attorneys, financial advisors, or any licensed practitioners before being displayed to you.

You should always consult with qualified professionals, including physicians, attorneys, licensed social workers, and financial advisors, before making decisions about medical care, legal matters, financial planning, insurance coverage, or any other area where professional expertise is warranted.

3. User Accounts and Data

To use the Service, you must create an account. You are responsible for:

• Maintaining the security and confidentiality of your login credentials. You may not share your account credentials with any other person.
• All activity that occurs under your account, whether or not you authorized it.
• Ensuring that the information you enter into the Service is accurate, current, and complete, and updating it as circumstances change.
• Notifying us promptly at support@seniorsupportresources.com if you become aware of any unauthorized access to or use of your account.

The Service is organized around "Care Circles," which are groups of users coordinating care for a specific individual. All members of a Care Circle can view information shared within that circle, including care notes, documents, medications, appointments, visit logs, and other care-related data. This data sharing among circle members is a core feature of the Service, not a side effect.

If you create a Care Circle or invite others to join one, you are responsible for ensuring that every person you invite should have access to the care recipient's information. Removing a member from a Care Circle revokes their access going forward but does not retroactively delete information they may have already viewed, downloaded, or exported.

If you upload health-related information about a care recipient, you represent and warrant that you have the legal authority or informed consent to share that information, whether through power of attorney, healthcare proxy, guardianship, or the care recipient's direct permission.

5. Third-Party Services and APIs

The Service integrates with a number of third-party services and public data sources to provide its functionality. These include, but are not limited to:

• Supabase for database hosting and authentication
• Anthropic Claude for intelligent content generation and analysis
• Twilio for SMS-based reminders and wellness check-ins
• Resend for email notifications, invitations, and reports
• Stripe for payment processing and subscription billing
• Vercel for application hosting and serverless functions
• Government APIs, including the Centers for Medicare and Medicaid Services (CMS) for facility ratings, provider data, and coverage information; the National Library of Medicine (NLM) for drug data and clinical terminology; the National Oceanic and Atmospheric Administration (NOAA) for weather alerts; and the National Provider Identifier (NPI) registry for provider lookup

Data obtained from government APIs, including Medicare coverage determinations, nursing home ratings, hospital quality scores, drug labels, and provider information, comes from official public sources but may not be current. Government agencies update their data on their own schedules, and there may be delays between when conditions change and when public data reflects those changes.

Drug pricing information, where available through services such as GoodRx, is approximate and may not reflect the price you actually pay at any given pharmacy. Prices vary by location, pharmacy, insurance plan, and other factors.

CMS facility ratings (for nursing homes, hospitals, and home health agencies) are derived from public inspection, survey, and quality data. These ratings may lag behind current conditions at any facility. A high rating does not guarantee quality of care, and a low rating does not necessarily reflect current conditions.

Frankventure LLC is not responsible for the accuracy, completeness, timeliness, or reliability of any data provided by third-party services or government APIs. We do not control these data sources and make no representations or warranties regarding their content.

5b. Data Storage and Security

Your data is stored in cloud infrastructure provided by Supabase (hosted on Amazon Web Services, us-east-1 region). All data is encrypted in transit using TLS 1.3 and encrypted at rest using AES-256 encryption. Database access is governed by row-level security policies that restrict data visibility to authorized users within your Care Circle.

Certain data may be stored locally in your browser (such as journal drafts, allergy notes, accessibility preferences, and conversation history) and is not transmitted to our servers unless you explicitly choose to share it.

Emergency share links generated through the Service (for use in emergency room settings or with healthcare providers) are temporary and expire automatically after 24 hours. After expiration, the link becomes inaccessible. You may generate a new link at any time from your account.

We do not sell your data. We do not share your personal data or health-related information with advertisers, data brokers, or any third party for marketing purposes. Your data is used solely to provide and improve the Service.

Breach notification. In the event of a data breach that affects your personal information, we will notify affected users by email within 72 hours of confirming the breach, consistent with applicable law. We will describe the nature of the breach, the data involved, and the steps we are taking to address it.

5c. Subscription and Billing

The Service may offer free and paid subscription tiers. Paid features, when available, are billed on a monthly or annual basis through Stripe. We do not store your payment card information; all payment processing is handled by Stripe, Inc., subject to Stripe's Terms of Service.

• 30-day satisfaction guarantee. If you are not satisfied with a paid subscription, you may request a full refund within 30 days of your initial purchase by contacting support@seniorsupportresources.com. After 30 days, subscription fees are non-refundable, though you may cancel at any time to prevent future charges.
• We reserve the right to modify subscription pricing upon 30 days' written notice to active subscribers. Continued use after the effective date of a price change constitutes acceptance.
• If your payment fails, we will attempt to notify you before suspending access to paid features. Free features remain accessible regardless of payment status.

5d. Push Notifications

The Service supports browser-based push notifications for medication reminders, appointment alerts, task assignments, and other care-related updates. Push notifications are strictly opt-in. You must explicitly grant permission through your browser to receive them, and you may revoke that permission at any time through your browser settings or the Service's notification preferences.

Push notifications, like SMS reminders, are convenience features. They may fail due to browser settings, device conditions, or network issues. Do not rely on push notifications as your sole method of tracking time-sensitive care activities.

6. Insurance and Financial Information

The Service may display information related to insurance coverage, Medicare benefits, veterans' benefits, and financial planning for care. All such information is provided for general informational purposes only and does not constitute financial advice, insurance advice, or tax advice.

• Insurance coverage information presented in the Service is based on publicly available plan details and general eligibility guidelines. Actual coverage determinations are made solely by insurance providers, Medicare, Medicaid, or the applicable benefits administrator, not by Frankventure LLC.
• Benefits screening tools use general eligibility criteria to suggest programs that may be relevant to your situation. Eligibility is determined by the administering agency, and screening results do not guarantee qualification or enrollment.
• Appeal letter templates, concern letters, and similar generated documents are starting points for your own use. They are not legal documents and are not a substitute for legal counsel. You should review any such document carefully and consult an attorney before submitting it to any insurer, government agency, or healthcare provider.
• Cost estimates for care, procedures, medications, and facilities are based on averages and publicly available data. Actual costs will vary based on your location, provider, insurance plan, and individual circumstances.
• Tax-related information, including potential deductions for caregiving expenses, is general in nature. Consult a qualified tax professional for advice specific to your situation.

8. SMS Check-In Terms

If you or your care recipient opt in to SMS-based check-in services, medication reminders, or appointment reminders:

• Message frequency varies based on your configured schedule and enabled reminders.
• Standard message and data rates may apply depending on your wireless carrier and plan.
• Reply STOP to any message to cancel SMS communications at any time.
• Reply HELP for assistance, or contact support@seniorsupportresources.com.
• SMS delivery depends on your wireless carrier and network conditions. Messages may be delayed or undelivered. Frankventure LLC is not responsible for carrier failures, network outages, or delayed messages.
• SMS is not a reliable method for emergency communication. Do not rely on check-in messages as a substitute for direct contact, in-person visits, or professional emergency monitoring.

Supported carriers include most major U.S. wireless carriers. Carrier participation and message delivery are not guaranteed.

9. Intellectual Property

The Service, including its software, design, user interface, features, logos, documentation, and all associated intellectual property, is owned by Frankventure LLC and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works based on the Service or any part of it without our prior written permission.

You retain full ownership of all data and content you create, upload, or enter into the Service ("User Content"). We do not claim any intellectual property rights over your User Content. By using the Service, you grant Frankventure LLC a limited, non-exclusive, royalty-free license to process, store, and display your User Content solely for the purpose of providing and improving the Service. We will not sell your User Content or use it for advertising purposes.

Automatically generated content produced through the Service, including conversation scripts, care summaries, appeal letters, condition guidance, and similar outputs, may be used freely by you for personal, non-commercial purposes related to your caregiving activities. Care guide content, skill-building materials, and educational resources within the Service are for personal use only.

10. Data Export and Portability

You may export your data from the Service at any time using the built-in export features, which support full JSON export as well as CSV exports for specific data categories (medications, visit logs, health metrics, and incident logs).

Exported data may contain sensitive health-related information about you and your care recipient. Once data has been exported from the Service, you are solely responsible for its security, storage, and handling. Frankventure LLC has no control over or liability for exported data.

11. Acceptable Use

You agree not to use the Service to:

• Violate any applicable federal, state, or local law or regulation.
• Upload content that is harmful, abusive, defamatory, threatening, or otherwise objectionable.
• Monitor, manage, or coordinate care for any individual without their knowledge and consent, unless you hold legal authority to do so (such as guardianship, conservatorship, or power of attorney).
• Attempt to gain unauthorized access to any part of the Service or its systems.
• Interfere with or disrupt the Service, its servers, or its infrastructure.
• Use the Service to collect information about other users without their consent.
• Upload malicious code, viruses, or other harmful material.
• Resell, redistribute, or commercially exploit the Service without our written permission.
• Use the Service or its smart features to generate content for purposes unrelated to caregiving or senior care.

We reserve the right to suspend or terminate accounts that violate these acceptable use requirements, with or without prior notice depending on the severity of the violation.

12. Account Termination

You may delete your account at any time through your account settings or by contacting support@seniorsupportresources.com. We may suspend or terminate your account if you violate these Terms, if required by law, or if we discontinue the Service.

Upon account deletion:

• You may request an export of your data before or within 30 days of account deletion.
• Your personal data will be permanently deleted from our systems within 30 days after account deletion, except where retention is required by applicable law.
• Data you contributed to a shared Care Circle (visit logs, care notes, task completions) will persist for other circle members, as it forms part of the shared care record. Your identifying information on those contributions will be anonymized.
• If you are the primary caregiver of a Care Circle, you should transfer that role to another member before deleting your account. If you delete your account without transferring, the circle will remain accessible to other members but may have reduced administrative functionality.

14. Indemnification

You agree to defend, indemnify, and hold harmless Frankventure LLC, its members, managers, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or access to the Service.
• Your violation of these Terms.
• Your violation of any rights of another person or entity.
• Any User Content you upload, share, or transmit through the Service.
• Any decisions you make or actions you take (or fail to take) based on information provided through the Service.
• Your failure to obtain proper consent or legal authority before entering information about a care recipient.
• Claims brought by care recipients, their legal representatives, or their estates arising from your use of the Service in connection with their care.

This indemnification obligation will survive the termination of your account and these Terms.

16. Changes to Terms

We may revise these Terms from time to time. For material changes, we will provide notice through the Service (such as a banner or notification), by email, or both, at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you should stop using the Service and delete your account.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law provisions. To the extent that any dispute is not subject to arbitration under Section 15, such dispute shall be subject to the exclusive jurisdiction of the state and federal courts located in Tarrant County, Texas, and you consent to the personal jurisdiction of such courts.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect. The invalidity of any provision in a particular jurisdiction shall not invalidate that provision in any other jurisdiction.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the Service, constitute the entire agreement between you and Frankventure LLC regarding your use of the Service. These Terms supersede any prior agreements, communications, or understandings between you and Frankventure LLC regarding the Service.

20. Contact Information

If you have questions about these Terms of Service, please contact us: